Refund Policy
This policy applies to the one-time USD $199 HVNT33 Founding Membership. It supplements, and does not limit, refund, cancellation or withdrawal rights that applicable law gives you.
Full-refund window
You may request a full refund:
- at any time before your HVNT33 Cloud account is activated; or
- within 30 calendar days after the activation date stated in the activation email.
The purchase is one-time and does not renew automatically. Downloading or using the open-source HVNT33 Desktop application does not start the Cloud year and does not reduce this refund right.
How to request one
Email kai@hvnt33.com from the address used at checkout and write “Founding 100 refund request” in the subject. Include the Stripe receipt number or Checkout Session reference if available, but never send card details. Managed Payments customers may also use the support route shown in their Stripe or Link receipt.
How refunds are issued
Approved refunds are sent through Stripe to the original payment method and include transaction taxes handled by Stripe where applicable. Your bank or payment provider controls when the credit appears. A refund ends the Founding Membership and Cloud entitlement; the Founding 100 Discord role and private-channel access may also be removed.
After the stated window
After the voluntary refund window, we will still provide any remedy required by law. We will also consider an appropriate remedy if HVNT33 materially fails to provide the paid service and does not cure the failure within a reasonable time.
Duplicate or excess purchases
Contact us if you purchased twice by mistake. If checkout accepts more paid members than the stated Founding 100 limit and we cannot honor the same benefits, we will offer the affected purchaser a full refund.
Related terms
This policy forms part of the Terms of Use. Stripe may separately issue refunds in circumstances covered by its Managed Payments support rules or applicable law.